- If Keys on keyboard not working
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For many reasons, keyboards on both laptops and desktops may suddenly stop working
rightly. This is not a common problem, but when it happens, either some or all keys
stop working, or features of the keyboard such as backlighting may not work.
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This kind of problem breaks down primarily into four areas: Low Battery, Physical
Damage, Driver and Software issues, and Firmware Issues.
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Low Battery:
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Low batteries can affect the functionality of laptop keyboards via some indirect
circumstances, and wireless desktop keyboards. For laptops, if you are running a
full-screen application on relatively low battery, when the low battery warnings
pop up you may not see them; at the same time, the keyboard may become unresponsive.
To remedy this, plug the computer into a power supply or connect an external keyboard
temporarily to dismiss the low battery alert. For Wireless keyboards, replacing
low batteries should help fix the problem.
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Physical Damage or Interference:
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If you have spilled water or other fluids onto your keyboard, the keys will short
out and not work correctly. In the case of sticky or salty drinks this can be a
relatively permanent problem, but in the case of pure water, as long as it fully
and quickly evaporates you should be able to regain function of your keyboard. Use
a canned-air blower to blast water out from between the keys and let the keyboard
sit to dry for a while. Putting it in relatively warm and dry places can help speed
this up. Only use the keyboard after it has completely dried.
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For keys that stick after sugary liquid has spilled, you should be able to pry them
up by inserting a fingernail under the top edge of the key and gently prying up
while pressing on the bottom. The key should snap up and swing open, exposing the
bottom surface. Use a damp (not wet) Q-tip to carefully wipe away as much sticky
mess as possible, and check the button mechanism to make sure it is functioning
properly. Then place the keycap back on and press down to snap it in place.
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Driver and Software Issues:
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Depending on the situation, sometimes specific key subsets--such as the Eject, Caps
Lock, or the Function keys--may not work. This can sometimes happen randomly, or
after running certain programs and especially other operating systems via Bootcamp.
There are several things to check when this happens. First, in later-model keyboards
and computers, Apple has delayed the activation of both the Caps Lock and Eject
buttons to prevent accidental activation so that quick taps wont activate the keys.
Additionally, for F-key functionality, ensure the F-key behavior is set according
to your preferences in the "Keyboard & Mouse" system preferences. Under the "Keyboard"
tab, check or uncheck the "Use all F1, F2, etc. keys as standard function keys"
according to your preferences. If it is checked, the default features (Brightness,
Expose, Volume, etc.) will only work if you simultaneously hold down the "Fn" key.
Lastly, be sure Number Lock is not activated, because this will make standard keys
output numbers. This can be toggled on some computers and keyboards by pressing
Fn-F6.
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Various system settings can also affect keyboard function. These are outlined by
Apple in this knowledgebase article.
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If you have third-party enhancement software, such as keyboard drivers from another
manufacturer, or key remapping software, try removing it to see if the keyboard
will respond properly. For Wireless keyboards, you might have some Bluetooth interference
that may affect the functionality of keyboards. Some people have reported that paired
Bluetooth devices, such as mice, are accidentally recognized as having a button
pressed down, which can prevent keys from functioning on the keyboard. To troubleshoot
driver problems, try the following:
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• Boot into safe mode
Hold the shift key while booting up to load only essential drivers.
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• Create a new account
Account-specific settings that are faulty can affect input devices, so try creating
a fresh account in the "Accounts" system preferences to test the keyboard.
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• Turn off Bluetooth and/or Wi-Fi
Without booting into Safe mode, try turning off services such as Bluetooth and Wi-Fi.
You will need to attach a wired mouse to do this.
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• Unplug peripheral devices
In addition to the previous suggestions, unplug all devices and turning off all
wireless technologies.
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• Ensure Bootcamp drivers are updated.
When running Windows in Bootcamp, run Apple software update to ensure the latest
Bootcamp drivers are installed. These can be downloaded from the following locations:
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•Windows XP Windows Vista (32-bit)
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• Firmware Issues
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Firmware and low-level hardware problems can interfere with keyboard function. In
some cases this can be attributed to faulty keyboard PRAM settings, but in other
instances USB ports can stop working, which may be the result of faulty SMC settings.
For information on when and how to reset the PRAM and SMC, please read this MacFixIt
article Apple's built-in keyboards and mice are on their own USB busses, which in
some laptop models is shared with one external USB port. In rare cases this can
lead to interference with devices plugged into that port, so try removing USB devices.
For desktops, trying different USB ports can also help track down the problem.
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Beyond firmware settings, ensure your keyboard has the latest firmware installed.
Apple has released firmware updates for laptops and specifically for Apple's aluminum
keyboards, and these updates should be installed if you are experiencing problems
with your keyboards. These should be available through Software Update, or specific
updates for your computer can be found here: http://www.apple.com/downloads/macosx/apple/firmware_hardware/